RETURN POLICY
Last updated December 16, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns from purchases made must be postmarked within thirty (30) days of the ship/pickup date. All returned items must be in new and unused condition, with all original tags and labels attached and no writing on the items packaging.
RETURN PROCESS
To return an item, please email customer service at sales@urbanbathroom.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Urban Bathroom
Attn: Returns
RMA #
7116 Valjean Ave
Van Nuys, CA 91406
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twelve (12) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Special Orders/Made to Order Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Depending on manufacturer a restocking fee of up to 25% may be applied, please contact us for more information.
● Must be in original packaging and uninstalled. No exceptions
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
sales@urbanbathroom.com
